1. Order Processing
- All Trutails meals are freshly prepared in small batches.
- Please allow 3–5 business days from order confirmation for dispatch.
- Orders placed on weekends or public holidays will be processed the next working day.
2. Delivery Timelines
- Standard delivery may vary after dispatch, depending on your location.
- Delivery timelines may vary due to courier delays, weather, or unforeseen circumstances.
3. Shipping Coverage
- We currently deliver to selected serviceable locations across India.
- To confirm delivery availability in your area, please check at checkout or contact us directly via WhatsApp.
4. Shipping Fees
- Shipping charges may apply based on weight, order value, and delivery location.
- Any applicable charges will be displayed at checkout before payment.
5. Packaging & Handling
- All products are vacuum-sealed or securely packed to maintain freshness.
- Orders are shipped frozen or chilled with insulated packaging to ensure safe delivery.
- Please refrigerate or freeze products immediately upon receipt.
6. Delivery Instructions
- Customers are responsible for providing accurate shipping details.
- If delivery is missed, please coordinate directly with the courier for re-attempts.
- Trutails is not liable for delays due to incorrect or incomplete addresses.
7. Damaged or Delayed Orders
- If your order arrives damaged, spoiled, or incorrect, please notify us within 24 hours of delivery with pictures.
- We will review and resolve the issue with a replacement or refund as applicable.
8. Non-Delivery Circumstances
- Trutails is not responsible for delays or non-delivery due to:
- Incorrect shipping addresses
- Courier service disruptions
- Natural disasters, strikes, or unforeseen events
📌 Note to Customers:
All Trutails products are perishable. Please ensure someone is available to receive the order on the expected delivery date to maintain freshness and safety.
