We want you to feel comfortable reaching out with any question or concern.
Talk to us
WhatsApp: +91 77940 92871 · Email: [email protected] · Instagram: @trutails_india
Hours: Monday–Saturday, 10 am–6 pm. Messages sent outside these hours are answered on the next working day.
Raising a complaint
Email [email protected] with the subject "Customer Complaint", or message us on WhatsApp. Please include:
- your name and phone number
- your order number and delivery date
- what went wrong
- photos of the product, packaging or label, if relevant
Who handles complaints
Customer complaints are handled by the Founder, TruTails.
Email: [email protected] · WhatsApp: +91 77940 92871
We'll acknowledge your complaint within 48 hours and aim to resolve it within 7 business days, in accordance with applicable legal requirements.