Policies

Veterinary & Feeding Disclaimer

Last updated: 9 October 2026

Good food is an important part of caring for your pet, but every pet is different.

Food, not medicine

Our meals, toppers and broths are food. They are not intended to diagnose, treat, cure or prevent any disease, and they don't replace veterinary care.

Talk to your vet

Please check with your vet before changing your pet's diet, especially if your pet:

  • has a diagnosed medical condition or food allergy
  • is on a prescribed diet
  • is a puppy or kitten, or is pregnant or nursing
  • has specific nutritional needs or is recovering from illness

If your pet reacts badly after eating a TruTails product, stop feeding it, contact your vet, and let us know so we can check the batch.

Feeding guidance

Our portion and meal suggestions are general guidance, not a veterinary prescription. If you're unsure about an ingredient, ask us before ordering.

Handling

Follow the storage, thawing and use-by instructions for each product. Poor storage can affect quality and safety.

Questions? Email [email protected] or WhatsApp +91 77940 92871.